Sherwood Academy · AI for Business · All 10 lessons
AI for Business study guide
Cut out each card along the outer dashed line, then fold it in half along the middle line.
It predicts a likely next piece of text, over and over, based on patterns from its training data.
sherwoodsoftware.aiAI for Business · Lesson 1What does a chat tool's language model do when it writes a reply?
Sherwood AcademyAI for Business · Lesson 1AI that creates new content, such as text, images, audio or video, after learning from existing content.
sherwoodsoftware.aiAI for Business · Lesson 1What is generative AI?
Sherwood AcademyAI for Business · Lesson 1Confabulation, often called "hallucination."
sherwoodsoftware.aiAI for Business · Lesson 1What does NIST call it when AI confidently states something false?
Sherwood AcademyAI for Business · Lesson 1No, not unless you give it that information.
sherwoodsoftware.aiAI for Business · Lesson 1Does a chat tool know your prices and hours?
Sherwood AcademyAI for Business · Lesson 1A person, with AI helping to draft and organize.
sherwoodsoftware.aiAI for Business · Lesson 1Who should make decisions that affect customers or money?
Sherwood AcademyAI for Business · Lesson 1Role, facts, goal, format and example.
sherwoodsoftware.aiAI for Business · Lesson 2What are the five parts of a useful prompt?
Sherwood AcademyAI for Business · Lesson 2It cannot know your business details, and it may fill gaps with something that sounds right but is wrong.
sherwoodsoftware.aiAI for Business · Lesson 2Why give the tool your facts?
Sherwood AcademyAI for Business · Lesson 2Including one or more examples in your prompt so the tool can follow the pattern.
sherwoodsoftware.aiAI for Business · Lesson 2What is "few-shot" prompting?
Sherwood AcademyAI for Business · Lesson 2Sherwood Academy · AI for Business · All 10 lessons
AI for Business study guide
Cut out each card along the outer dashed line, then fold it in half along the middle line.
Ask for specific changes instead of starting over.
sherwoodsoftware.aiAI for Business · Lesson 2What should you do if the first reply is not right?
Sherwood AcademyAI for Business · Lesson 2Break it into smaller prompts, one step at a time.
sherwoodsoftware.aiAI for Business · Lesson 2How should you handle a big, multi-part task?
Sherwood AcademyAI for Business · Lesson 2AI stating false information confidently; NIST calls it confabulation.
sherwoodsoftware.aiAI for Business · Lesson 3What is an AI "hallucination"?
Sherwood AcademyAI for Business · Lesson 3The tool predicts likely text rather than looking up each fact, so likely sounding text can be wrong.
sherwoodsoftware.aiAI for Business · Lesson 3Why do hallucinations happen?
Sherwood AcademyAI for Business · Lesson 3No. Confidence tells you nothing about accuracy.
sherwoodsoftware.aiAI for Business · Lesson 3Is a confident answer more likely to be correct?
Sherwood AcademyAI for Business · Lesson 3Against the original, authoritative source, not another AI tool.
sherwoodsoftware.aiAI for Business · Lesson 3How should you check a fact from AI?
Sherwood AcademyAI for Business · Lesson 3Remove it.
sherwoodsoftware.aiAI for Business · Lesson 3What should you do with a claim you cannot verify?
Sherwood AcademyAI for Business · Lesson 3Passwords, account or card numbers, and Social Security or other ID numbers.
sherwoodsoftware.aiAI for Business · Lesson 4Name three things you should never paste into an AI tool.
Sherwood AcademyAI for Business · Lesson 4Sherwood Academy · AI for Business · All 10 lessons
AI for Business study guide
Cut out each card along the outer dashed line, then fold it in half along the middle line.
For some tools and settings, yes. Google says human reviewers see some Gemini app chats.
sherwoodsoftware.aiAI for Business · Lesson 4Can chats be reviewed by people at the provider?
Sherwood AcademyAI for Business · Lesson 4Remove names and contact details before pasting.
sherwoodsoftware.aiAI for Business · Lesson 4What is the simplest way to protect customer privacy when using AI?
Sherwood AcademyAI for Business · Lesson 4No. Terms often differ by product and plan, so check each one.
sherwoodsoftware.aiAI for Business · Lesson 4Do business and personal plans always handle data the same way?
Sherwood AcademyAI for Business · Lesson 4Approved tools, required settings and the never-paste list.
sherwoodsoftware.aiAI for Business · Lesson 4What should a one-page AI rule for your business include?
Sherwood AcademyAI for Business · Lesson 4The tendency to defer too much to automated systems or to over-rate their output.
sherwoodsoftware.aiAI for Business · Lesson 5What is automation bias?
Sherwood AcademyAI for Business · Lesson 5Ones that affect someone's job, money or rights, or that are hard to undo.
sherwoodsoftware.aiAI for Business · Lesson 5What kinds of decisions should stay with a person?
Sherwood AcademyAI for Business · Lesson 5No. The business remains accountable for what it does and says, whether a person or a tool produced the first draft.
sherwoodsoftware.aiAI for Business · Lesson 5Does using AI change who is responsible for a decision?
Sherwood AcademyAI for Business · Lesson 5Prepare it: summarize, sort, draft options and list questions.
sherwoodsoftware.aiAI for Business · Lesson 5What can AI do to help with a decision?
Sherwood AcademyAI for Business · Lesson 5Sherwood Academy · AI for Business · All 10 lessons
AI for Business study guide
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Ask whether the mistake could be undone easily and whether it affects someone's money, job or rights.
sherwoodsoftware.aiAI for Business · Lesson 5What is a quick test for whether a person should decide?
Sherwood AcademyAI for Business · Lesson 5Answer, capture, book and hand off.
sherwoodsoftware.aiAI for Business · Lesson 6What are the four jobs of an AI receptionist?
Sherwood AcademyAI for Business · Lesson 6Yes. Being upfront protects trust.
sherwoodsoftware.aiAI for Business · Lesson 6Should an AI assistant tell people it is AI?
Sherwood AcademyAI for Business · Lesson 6That AI-generated voices are "artificial" voices under the Telephone Consumer Protection Act.
sherwoodsoftware.aiAI for Business · Lesson 6What did the FCC rule in February 2024?
Sherwood AcademyAI for Business · Lesson 6When asked, when the question is outside its approved information, or when the topic is sensitive or involves money.
sherwoodsoftware.aiAI for Business · Lesson 6When should the assistant hand off to a person?
Sherwood AcademyAI for Business · Lesson 6Approved information you write and keep up to date.
sherwoodsoftware.aiAI for Business · Lesson 6Where should an assistant's answers come from?
Sherwood AcademyAI for Business · Lesson 6A trigger, a series of steps and a review point.
sherwoodsoftware.aiAI for Business · Lesson 7What are the three parts of an automation?
Sherwood AcademyAI for Business · Lesson 7Steps that read and write language, such as sorting, extracting details and drafting.
sherwoodsoftware.aiAI for Business · Lesson 7What does AI add to automation?
Sherwood AcademyAI for Business · Lesson 7Sherwood Academy · AI for Business · All 10 lessons
AI for Business study guide
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It repeats often, follows the same steps, has easy-to-fix mistakes and takes real time.
sherwoodsoftware.aiAI for Business · Lesson 7What makes a good first task to automate?
Sherwood AcademyAI for Business · Lesson 7Before it goes live and regularly while it runs.
sherwoodsoftware.aiAI for Business · Lesson 7When should an automation be tested?
Sherwood AcademyAI for Business · Lesson 7They should go to a person.
sherwoodsoftware.aiAI for Business · Lesson 7What should happen to unusual cases?
Sherwood AcademyAI for Business · Lesson 7Use them to illustrate ideas, never to show things that did not happen.
sherwoodsoftware.aiAI for Business · Lesson 8What is the simplest rule for AI images in business?
Sherwood AcademyAI for Business · Lesson 8Realistic AI content, such as a real person appearing to say or do something they did not, or a realistic scene that did not happen.
sherwoodsoftware.aiAI for Business · Lesson 8What does YouTube require creators to disclose?
Sherwood AcademyAI for Business · Lesson 8Any text, plus hands, faces, logos and physical details.
sherwoodsoftware.aiAI for Business · Lesson 8What should you check most carefully in AI images?
Sherwood AcademyAI for Business · Lesson 8Their clear, written permission.
sherwoodsoftware.aiAI for Business · Lesson 8What do you need before using a real person's likeness in AI content?
Sherwood AcademyAI for Business · Lesson 8An open standard from C2PA that records where digital content came from and how it was edited.
sherwoodsoftware.aiAI for Business · Lesson 8What are Content Credentials?
Sherwood AcademyAI for Business · Lesson 8Sherwood Academy · AI for Business · All 10 lessons
AI for Business study guide
Cut out each card along the outer dashed line, then fold it in half along the middle line.
The problem you need solved and how you will know it is solved.
sherwoodsoftware.aiAI for Business · Lesson 9What should you write down before looking at any AI tool?
Sherwood AcademyAI for Business · Lesson 9Is my data used to train AI, and can people at the vendor see my conversations?
sherwoodsoftware.aiAI for Business · Lesson 9Name two data questions to ask a vendor.
Sherwood AcademyAI for Business · Lesson 9AI products often depend on third-party parts, and those parts affect accuracy and data handling.
sherwoodsoftware.aiAI for Business · Lesson 9Why ask what other services a vendor relies on?
Sherwood AcademyAI for Business · Lesson 9Guaranteed results, such as a promised number of new customers.
sherwoodsoftware.aiAI for Business · Lesson 9What is a major warning sign in a vendor's pitch?
Sherwood AcademyAI for Business · Lesson 9On your own real tasks, side by side with other options, scored against your goal.
sherwoodsoftware.aiAI for Business · Lesson 9How should you trial an AI tool?
Sherwood AcademyAI for Business · Lesson 9Govern, Map, Measure and Manage.
sherwoodsoftware.aiAI for Business · Lesson 10What are the four functions in NIST's AI Risk Management Framework?
Sherwood AcademyAI for Business · Lesson 10With one low-risk, repetitive task.
sherwoodsoftware.aiAI for Business · Lesson 10What is the best way to start using AI in a business?
Sherwood AcademyAI for Business · Lesson 10Approved tools, never-paste items, checking facts, which decisions people make, disclosure and who to ask.
sherwoodsoftware.aiAI for Business · Lesson 10What should a one-page AI policy cover?
Sherwood AcademyAI for Business · Lesson 10Sherwood Academy · AI for Business · All 10 lessons
AI for Business study guide
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So you can tell whether the AI task actually improved anything.
sherwoodsoftware.aiAI for Business · Lesson 10Why record "before" numbers?
Sherwood AcademyAI for Business · Lesson 10After the first one has been reviewed and a decision has been made.
sherwoodsoftware.aiAI for Business · Lesson 10When should you add a second AI task?
Sherwood AcademyAI for Business · Lesson 10