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Sherwood Software Solutions

Sherwood Academy · Marketing · Lesson 11

Who exactly are you marketing to?

Cut out each card along the outer dashed line, then fold it in half along the middle line.

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Answer

A short, plain description of one type of customer: who they are, what they want, what worries them, their words and where they look.

sherwoodsoftware.aiMarketing · Lesson 11
Question

What is a customer profile?

Sherwood AcademyMarketing · Lesson 11
Answer

Specific messages feel relevant, while messages for everyone stay general and are easy to skip.

sherwoodsoftware.aiMarketing · Lesson 11
Question

Why write for one specific customer instead of everyone?

Sherwood AcademyMarketing · Lesson 11
Answer

Questions they ask, reviews they write, and the search terms shown in your Google Business Profile performance.

sherwoodsoftware.aiMarketing · Lesson 11
Question

Where can you find the words customers use?

Sherwood AcademyMarketing · Lesson 11
Answer

Only if they are marked as guesses and then checked.

sherwoodsoftware.aiMarketing · Lesson 11
Question

Should a profile include guessed details?

Sherwood AcademyMarketing · Lesson 11
Answer

Every few months, or after a busy season.

sherwoodsoftware.aiMarketing · Lesson 11
Question

How often should you update a customer profile?

Sherwood AcademyMarketing · Lesson 11
Sherwood Software Solutions · sherwoodsoftware.ai · Westlake Village, CaliforniaSherwood Academy, free lessons for business owners