Sherwood Software Solutions
Sherwood Academy · Selling · Lesson 4
How do you listen so people feel understood?
Cut out each card along the outer dashed line, then fold it in half along the middle line.
Answer
Listening means your attention is on understanding, not on planning your reply.
sherwoodsoftware.aiSelling · Lesson 4Question
What is the difference between hearing and listening?
Sherwood AcademySelling · Lesson 4Answer
It proves you listened and gives the buyer a chance to correct you.
sherwoodsoftware.aiSelling · Lesson 4Question
What does reflecting back do?
Sherwood AcademySelling · Lesson 4Answer
Their words feel familiar and accurate; your jargon feels like a pitch.
sherwoodsoftware.aiSelling · Lesson 4Question
Why use the buyer's words instead of your own?
Sherwood AcademySelling · Lesson 4Answer
For example, asking a question they already answered, or interrupting.
sherwoodsoftware.aiSelling · Lesson 4Question
What is a sign you are not really listening?
Sherwood AcademySelling · Lesson 4Answer
Briefly and genuinely, never as a tactic.
sherwoodsoftware.aiSelling · Lesson 4Question
How should you acknowledge feelings?
Sherwood AcademySelling · Lesson 4Sherwood Software Solutions · sherwoodsoftware.ai · Westlake Village, CaliforniaSherwood Academy, free lessons for business owners