AI Voice & Conversational Systems
Sherwood builds voice and conversational systems that answer the moment a customer reaches out, naturally and in plain language, and hand off cleanly when a person is needed.
THE EXCHANGE
Caller intent arrives as a spoken waveform on the left.
The system responds on the right and hands off cleanly.
Calls go unanswered outside hours. Messages that arrive by chat sit waiting. The first moment a customer reaches out is often the moment they are lost, because no one is there to answer.
What we build.
- 01
AI voice agents
Answer, understand, qualify, and route phone calls in natural spoken conversation.
- 02
Website conversational assistants
Guide visitors through answers and intake in real time, in plain language.
- 03
Customer-service & intake experiences
Resolve routine requests immediately and escalate the rest to the right person.
- 04
Lead-qualification conversations
Ask the right questions, capture the answers, and hand off a qualified lead, not a loose inquiry.
Intelligent enough to answer. Disciplined enough not to overstep.
A conversational system speaks for your business, so what it is allowed to say matters as much as how naturally it says it. Sherwood engineers every voice and chat system around a simple rule: business-approved information in, no unauthorized commitments out.
APPROVED SOURCES.
The system answers from knowledge your business approves: your services, your policies, your hours, your pricing rules. General internet guesswork is not a source.
YOUR PRICING, YOUR RULES.
Where it makes sense, the system connects to your actual pricing. Fixed prices can be quoted exactly. Starting-at and range pricing keeps its qualifiers. Work that needs inspection or diagnosis is not guessed at: the system says so and books the evaluation.
NO UNAUTHORIZED COMMITMENTS.
Quotes, discounts, warranties, availability, and promises are business decisions. The system communicates them only where you have authorized it to, and declines gracefully where you have not.
PEOPLE, WHERE PEOPLE BELONG.
When a conversation reaches judgment, sensitivity, or authority the system does not have, it hands off cleanly, with context, to your team.
Questions on authority
Yes, where you want it to. Fixed and published pricing can be quoted exactly as you approve it. Conditional pricing keeps its conditions. Anything that depends on inspection or diagnosis is explained honestly and routed to an evaluation instead of an invented number.
It says so, naturally, and moves the conversation forward: collecting what is useful and arranging the right follow-up. It is designed not to fill gaps with guesses.
Only within rules you define. If your business publishes a price, it can state it. If a quote requires human judgment, the system's job is to set that up, not to improvise one.
Whenever the conversation calls for it: complex situations, sensitive matters, decisions above the system's authority, or simply a caller who asks. Escalation paths are defined with you and built in.
What you configure: your approved business knowledge and, where scoped, your live systems such as calendars or catalogs. Access is defined during engineering, not discovered by the system on its own.
Three steps. One standard.
Consultation & discovery
We map the work this system is meant to run, where it breaks today, and what done looks like. The engagement is scoped and quoted from here.
Design & build
We design the system around your actual operations, then build it, scoped, controlled, and made for your business.
Delivery, support & maintenance
We deliver it working and remain responsible for support and maintenance throughout the engagement. Done means reliable under real use, not just shipped.
No. These are conversational systems designed around your intake and service flows, scoped, controlled, and built to hand off to people when it matters.
That is your call. We design the experience to be honest and useful either way, and the disclosure approach is set during scoping.
Voice systems are built around your actual call flows and language. We map that during discovery, not after.
See it running, or start with a conversation.